When someone builds their new home with you, there are some
things they expect to come with it.
- They expect to never see the builder again. Not because the
builder mucked up the house. No, it’s because they expect a house with no need
for service or repairs after they move in. Realistic, no; expected yes. - They expect more than they paid for. Every builder has this
experience. What you told them they got in the specs is not quite what they perceived
they paid for. They expected imported Italian marble flooring in the hallway
and you supplied the ceramic tile in the specs. They thought the countertop should
solid granite and you supplied the Corian in the specs. Realistic, no;
expected, yes. - They expect to be in their new home in 30 days. Modular
construction is fast and in some cases like a two module ranch, that is
possible. They bought an eight module home and a brick facade. Modular saves
time but it’s all relative to size and complexity. 30 days from set to
occupancy. Realistic, no; expected, yes. - They expect everyone involved in building their home to live
in Mayberry. Happy people whistling away while they work on the home. How often
have builders observed their buyers holding in depth conversations with the two broken-English speaking men working on the drywall like they are old buddies from
years past. The buyers expect only the very best tradespeople in the country to work on their
home. Realistic, no; expected, yes. - They expect to pay less for just about everything in their
home. “I can buy that whirlpool faucet for $189 at Lowe’s and you’re charging us
$450!” Trying to explain that the trap is not standard and that there are other
parts needed as well as the labor to install it and can you actually admit to
them that there is profit in that number. Realistic, no; expected, yes.
